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| RETURNS & EXCHANGES |
| RETURNS & EXCHANGES |
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Unconditional 100% Satisfaction
We expect our customers to be 100% satisfied with the products we sell and the service we
provide. If at any time in the next 90 days you are NOT 100% satisfied, you may send your purchase
back for a refund or store credit for the price paid for the merchandise (minus what you paid for
shipping), or you may exchange it for another item in our catalog that is more to your liking.
Errors and Defects
In the unlikely event that we've made an error with your order or a product is defective, please call
us immediately at 510-732-1960 or email us at operations@timeless-toys.com so that we can
make it right! In cases of defective merchandise, we may have a replacement shipped direct from
the manufacturer, so it's important that you contact us first before returning it.
Important Notes About Returns & Exchanges
We regret we cannot refund delivery charges for returns or exchanges. The customer is
responsible for any additional shipping charges associated with an exchange. If merchandise is
returned in "as-new" condition within 90 days of purchase, a credit (minus what you paid for
shipping) will be issued to the original credit card used for purchasing the item(s) or you can
choose to receive a store credit. If merchandise is opened and/or unable to be resold, a store
credit will be issued. All returns & exchanges MUST include a valid RMA (Return Merchandise
Authorization) number issued by Timeless Toys. See below for complete instructions.
Questions?
Send us an email to operations@timeless-toys.com
Call us at 510-732-1960
We expect our customers to be 100% satisfied with the products we sell and the service we
provide. If at any time in the next 90 days you are NOT 100% satisfied, you may send your purchase
back for a refund or store credit for the price paid for the merchandise (minus what you paid for
shipping), or you may exchange it for another item in our catalog that is more to your liking.
Errors and Defects
In the unlikely event that we've made an error with your order or a product is defective, please call
us immediately at 510-732-1960 or email us at operations@timeless-toys.com so that we can
make it right! In cases of defective merchandise, we may have a replacement shipped direct from
the manufacturer, so it's important that you contact us first before returning it.
Important Notes About Returns & Exchanges
We regret we cannot refund delivery charges for returns or exchanges. The customer is
responsible for any additional shipping charges associated with an exchange. If merchandise is
returned in "as-new" condition within 90 days of purchase, a credit (minus what you paid for
shipping) will be issued to the original credit card used for purchasing the item(s) or you can
choose to receive a store credit. If merchandise is opened and/or unable to be resold, a store
credit will be issued. All returns & exchanges MUST include a valid RMA (Return Merchandise
Authorization) number issued by Timeless Toys. See below for complete instructions.
Questions?
Send us an email to operations@timeless-toys.com
Call us at 510-732-1960
| "A Gathering Place For Animal Lover's Worldwide" |